Shipping Policy

Key Shipping Details:

  • Order Cut-Off Time: 14:00 GMT
  • Order Handling Time: 1-3 business days (Monday to Friday)
  • Shipping Time: 4-6 business days (Monday to Friday)
  • Shipping Cost: Free shipping on all orders within the United Kingdom

At Bobbie Jane, we’re committed to getting your picks to you as quickly and smoothly as possible. Here’s everything you need to know about our shipping process:

Order Cut-Off Time
 Place your order before 14:00 GMT, and we’ll start processing it the same day. Orders placed after this time will be handled on the next business day.

Handling Time
Once your order is placed, we carefully prepare it for shipping within 1-3 business days (Monday to Friday).

Shipping Time
 After processing, your order will reach you in approximately 4-6 business days (Monday to Friday). 

Shipping Cost and Delivery
We offer free shipping on all orders. We deliver within the United Kingdom.

Order Delays
In rare cases, delays may occur due to unforeseen circumstances like high order volumes or courier issues. If your order is delayed, we’ll keep you updated every step of the way. Feel free to reach out to us at info@bobbiejane.com with any concerns.

Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us immediately at info@bobbiejane.com. Please include your order details and a photo of the issue, and we’ll resolve it promptly.

Order Cancellations
If you wish to cancel your order, you must notify us within 24 hours, after which we reserve the right to refuse cancellation if your order is already being processed.
In this case, kindly wait upon the receipt of the order, thank you for your understanding.

For any questions or assistance, our team is here to help!

Contact information

Our customer service team is available Monday to Friday, from 9:00 to 17:00 GMT. 

Email: info@bobbiejane.com

Telephone: +447441424606

Business Information
Bobbie Jane is operated by DMBJ Commerce, a company registered in the Netherlands.

Company Number: edit
D-U-N-S Number: edit
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Address:
Hilleniusstraat 5
1827 NW Alkmaar