Frequently Asked Questions
What is the return policy?
Bobbie Jane offers a 30-day return window from the date of delivery. Items must be in their original, unused condition with all tags attached to be eligible for a return. Please note that customers are responsible for return shipping costs. Read more in our Return and Refund Policy.
How long does it take to process a refund?
Refunds are processed within up to 10 days after we receive and inspect the returned items. The refund will be issued to your original payment method.
What shipping options are available for my order?
Bobbie Jane provides free shipping on all orders. Once your order is placed, it will be processed within 1-3 business days (Monday to Friday), and you can expect delivery within approximately 4-6 business days (Monday to Friday) thereafter. See more details in our Shipping Policy.
Can I cancel my order after it has been placed?
If you wish to cancel your order, you must notify us within 24 hours, after which we reserve the right to refuse cancellation if your order is already being processed.
In this case, kindly wait upon the receipt of the order, thank you for your understanding.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at info@hudsongrace.co.uk. Include your order details and a photo of the issue, and we will resolve it promptly at no cost to you.
Contact information
Our customer service team is available Monday to Friday, from 9:00 to 17:00 GMT.
Email: info@bobbiejane.com
Telephone: +447441424606
Business Information
Bobbie Jane is operated by DMBJ Commerce, a company registered in the Netherlands.
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Address:
Hilleniusstraat 5
1827 NW Alkmaar